Kingston Residence of Hickory recently participated in a Satisfaction Survey performed by an Independent Company, My InnerView.
My InnerView, by National Research Corporation, represents the true voice of assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in healthcare. National Research is focused on empowering customer-centric healthcare across the continuum. The survey included over 2,500 facilities locally and nationwide.
In overall satisfaction, Kingston Residence of Hickory scored 95% compared to the national average of 75%.
Executive Director, Susan Allshouse, attributes the high score in part to the “89% rating in respectfulness of staff, and an equally high rating of its 24/7 nursing care.”
Added Ms. Allshouse, “Kingston uses this information as a tool to gauge our effectiveness and to discover new opportunities to improve the quality of care & overall perception of our residents and their families.”